Account Deletion

You can delete your own account at any time in the Vostok Taxi apps for passengers and drivers. This page explains how to do it, what is deleted, and what is kept.

Deleting in the App

1. Sign in to the app.
2. In the passenger app: Menu → Settings → “Delete account.” In the driver app: Profile → Settings → “Delete account.”
3. Read the information on the screen and confirm the deletion. A passenger confirms with a code sent to the account’s phone number; a driver confirms with the sign-in password and the same kind of code.

Once you confirm, the account is deleted right away and cannot be restored.

If You Cannot Sign In

Call the dispatch service: 1425 or +998 55 204 14 25. To make sure the account is yours, we will call you back on the account’s number, and the account will then be deleted.

What Is Deleted

• name, phone number, date of birth, gender, and email;
• password, profile photo, and copies of a driver’s documents and license details;
• saved addresses and payment cards, and a driver’s withdrawal cards and home address;
• notifications, sign-in sessions, and devices, including the phone’s hash, model, and start time;
• a passenger’s phone positions stored with orders, and the device details on those orders;
• a driver’s entire location history, noted location anomalies, and the driver’s position and device details on orders;
• any suspicious-activity review file about you.

What Is Kept

For accounting, settlements, and the resolution of disputes, the following are kept: trip history with addresses, payments, driver account transactions, and withdrawal requests. They are no longer linked to your name or phone number.

Ratings, recordings of calls with the dispatch service (deleted after 180 days), support correspondence, and order chat messages are also kept without your phone number. An application to become a driver submitted on the website is not deleted along with the account.

When You Cannot Delete Yet

• if you have an active trip: finish or cancel it first;
• if you are a driver and on line: go off line first;
• if a driver has a withdrawal request in progress or money in the balance: withdraw it first. If the amount is below the smallest withdrawal, contact the office.

If any cashback remains on a passenger’s account, it is deleted with the account and is not refunded.

Registering Again

After deletion, you can register a new account with the same phone number. Data from the old account is not carried over.