Terms of Use

Version of October 31, 2026

The terms on which Clients and Drivers use the VOSTOK TAXI platform: who does what, how an Order is placed and carried out, how the fare is calculated and paid, and who is responsible for what.

1. General Provisions

1.1. These Terms of Use (the “Terms”) set out the conditions for using the VOSTOK TAXI platform: the website https://vostoktaxi.uz/, the dispatch service, and the “Vostok Taxi” and “Vostok Driver” mobile applications (together, the “Platform”).

1.2. The Platform is operated by VOSTOK TAXI Limited Liability Company, taxpayer ID 313096768 (“VOSTOK TAXI”).

1.3. These Terms are addressed to everyone who uses the Platform. Registering, placing an Order, or otherwise actually using the Platform means that the User accepts these Terms and the Privacy Policy. A User who does not accept them must stop using the Platform.

1.4. The conditions of a specific Order placed by a Client are also set out in the Public Offer posted on the website.

1.5. An account may be used independently by a person who is at least 18 years old and has legal capacity. A trip for a minor is ordered by an adult, who is responsible for the accuracy of the Order and for accompanying the minor where the law or safety rules require it.

2. Definitions and the Platform’s Status

2.1. These Terms use the following definitions:

• Platform: the website, the dispatch service, and the mobile applications through which Clients and Drivers find each other, place Orders, and communicate;
• Client: a person who places an Order through the “Vostok Taxi” application or the dispatch service (called the passenger in the application);
• Driver: a person admitted by VOSTOK TAXI to receive Orders through the “Vostok Driver” application who carries out accepted Orders by car;
• Order: a Client’s request for a passenger trip, a delivery, or a cargo trip, stating the pickup point, the Tariff, any additional conditions, and the destination if the Client gave one;
• Trip: the carrying out of an Order by a Driver;
• Tariff: the set of prices and conditions by which the fare for an Order is calculated in a given area;
• User: a Client or a Driver.

2.2. VOSTOK TAXI is an intermediary between Clients and Drivers: the Platform connects them and provides the means of placing Orders, communicating, and interacting.

2.3. VOSTOK TAXI is not a carrier and does not carry out Trips. A Trip is carried out by the Driver who accepted the Order.

2.4. To connect Clients and Drivers, VOSTOK TAXI sets the Tariffs and calculates the fare, offers Orders to Drivers, decides which Drivers are admitted to the Platform, and keeps a record of Orders and payments. The Trip itself is still carried out by the Driver.

3. Roles and Responsibilities

3.1. VOSTOK TAXI, as the Platform operator:

• keeps the website, the applications, and the dispatch service running;
• accepts Orders and passes them to Drivers;
• calculates the fare by the current Tariffs and shows it in the application or gives it through a dispatcher;
• admits a Driver to receive Orders after checking the documents and vehicle details the Driver provided;
• provides the means of contact between Client and Driver, runs the support service, and reviews requests;
• records payments, the Driver’s balance, and withdrawal requests;
• processes personal data as described in the Privacy Policy.

3.2. The Client must:

• give accurate Order details;
• come to the pickup point on time and check the Driver and vehicle details before getting in;
• follow safety rules, wear a seat belt, and treat the vehicle with care;
• not carry prohibited or dangerous items;
• pay for the completed Order.

3.3. The Driver must:

• hold the documents and permits needed for the Trip and keep VOSTOK TAXI informed of their current details;
• keep the vehicle in safe condition;
• follow the route and the traffic rules;
• treat the Client and passengers with respect;
• use Order information only to carry out that Order;
• mark arrival, waiting, the start, and the end of a Trip in the application when they actually happen;
• not use programs or settings that report a false location.

3.4. The Driver is responsible for carrying out the Trip, the condition of the vehicle, having the necessary documents, and following the traffic rules. VOSTOK TAXI is responsible for the operation of the Platform and for the duties listed in clause 3.1. The Client is responsible for the accuracy of the Order details and for their own conduct during the Trip.

4. Registration and Accounts

4.1. To register, a Client gives a working phone number and confirms it with a one-time code. Other details are filled in voluntarily, or when they are needed for an Order, a payment, or safety.

4.2. A person who wants to become a Driver submits an application on the website or contacts VOSTOK TAXI. An application does not create an account and does not mean admission to Orders. VOSTOK TAXI creates a Driver account after checking the documents.

4.3. A User must give truthful information, must not share a confirmation code, a password, or access to the account with anyone, and must contact the support service immediately if access is lost. Signing in to a Driver account on a new phone ends the session on the previous one.

4.4. A Client may order a trip for another person after explaining the conditions of the trip to that person and obtaining their consent to sharing the necessary contact details.

5. Placing and Carrying Out an Order

5.1. An Order may be placed through the “Vostok Taxi” application or through the dispatch service, within the areas where the Platform operates. Some Tariffs can be ordered only through the dispatch service, and an Order for a later time can be booked only there.

5.2. When placing an Order, the Client gives the pickup point, the Tariff, any additional conditions, and the destination if known. Before the Order is confirmed, the application shows, or the dispatcher gives, the available information about the price and conditions.

5.3. The Platform offers the Order to Drivers, taking into account how close they are to the pickup point and the dispatch settings in effect. A Driver accepts or declines the offer in the application within the time shown. If no Driver is found, the Order is not carried out and nothing is charged.

5.4. After a Driver accepts, the Client receives details of the Driver and the vehicle. The Client must check them before getting in and must not get into a vehicle that does not match them.

5.5. After a Driver accepts, the Client and the Driver can contact each other through the in-app chat or the dispatch service, and through in-app calls where these are available. The chat stays open for writing until 30 minutes after the Trip ends. The Driver does not receive the Client’s name or phone number.

5.6. A Client may ask in the application that a particular Driver no longer be sent to them. VOSTOK TAXI may also keep a particular Client and Driver apart.

5.7. Where the function is available, after a Driver accepts and until the Trip ends, the Client may change the destination or the stops in the application. The application shows the new route and fare, and the change takes effect only after the Client confirms it. The Driver is told of the change.

5.8. The Trip begins when the Driver marks its start in the application and ends when the Driver marks its end.

5.9. For a delivery or a cargo trip, the Client states what is being carried and must not hand over items whose carriage is prohibited. Help with loading is a separate paid service: its price is the amount agreed through the dispatch service, which is added to the fare once entered on the Order.

6. Fare

6.1. The fare is calculated by the Tariff in effect for the area when the Order is placed. These conditions are kept on the Order, and a later change to the Tariff does not affect it. The fare is rounded to the nearest 100 UZS.

6.2. If the Client gave a destination, the fare is shown before the Order is confirmed. It includes the base price, the distance and time by the Tariff, the selected options, any peak-hour or demand adjustment in effect, and any out-of-town charge. If the route and conditions stay the same, the confirmed fare does not go up, apart from the amounts described in clauses 5.7, 5.9, 6.4, and 6.5.

6.3. Where the Tariff provides for an out-of-town charge, it is calculated per kilometer on the part of the route beyond the boundary of the service area, from the first meter past that boundary. It is charged only on that part, not on the whole Trip.

6.4. Waiting at the pickup point is free for the period set by the Tariff. After that, each started minute is charged in full at the Tariff rate until the Driver marks the start of the Trip. These conditions are shown in the application or given by the dispatcher, and the charge is added when the Trip starts. If the Order is canceled, waiting is not charged.

6.5. If during a Trip the Client asks the Driver to wait, the Driver stops and marks the wait in the application, which is accepted only if the system sees that the vehicle is standing still. Such a wait has no free time: each started minute, from the first, is charged in full at the waiting rate of the Order. The wait ends when the vehicle drives on, when the Driver ends it, or when the Trip ends. Where stops are available, waiting at a stop is charged by the conditions set for stops, which the application shows.

6.6. If the Client did not give a destination, the fare is calculated when the Trip ends, by the Tariff, from the distance the system counted from the vehicle’s positions and, where the Tariff has a rate per minute, from the time. The Tariff’s minimum fare and out-of-town charge also apply. The Tariff is shown before the Order is confirmed, and the application shows the running amount during the Trip. Distance the system could not confirm from positions is not added to the fare.

6.7. A position that the phone itself reports as simulated, or that the system’s checks treat as unreliable, is not counted toward the fare and does not start a wait during a Trip. If the Driver’s phone reported a simulated position between accepting the Order and starting the Trip, waiting at the pickup point is not charged.

6.8. A promo code applies only on its own conditions, which may limit it to a particular Client or to a first trip, and by Tariff, area, validity period, number of uses, and minimum fare. The discount is taken from the price of the Trip, not from waiting. If the Order is canceled, the use of the code is returned. If there is no destination, the discount is calculated when the Trip ends, and no discount applies if the fare is below the code’s minimum.

6.9. If a Trip with a confirmed fare ends before the destination and the route was not changed as described in clause 5.7, the fare is not recalculated automatically. The Client may contact the support service about it.

7. Payment and Refunds

7.1. The available payment methods are shown when the Order is placed. Cash is always among them. Payment by bank card is available only when it is switched on.

7.2. The Client pays cash directly to the Driver. The Platform records the amount as a payment for the Order.

7.3. A card payment goes through the Payme payment system after the Order is completed. The Client enters the card number in the Payme form; VOSTOK TAXI does not receive it and keeps only the masked number, the expiration date, and the card token issued by Payme. After Payme confirms the payment, the amount is credited to the Driver’s balance on the Platform.

7.4. The application shows what the fare of a completed Order consisted of. Confirmation codes and card details must not be given to anyone, including people who claim to be calling from VOSTOK TAXI.

7.5. To dispute a payment, the Client contacts the support service and gives the Order number. VOSTOK TAXI reviews the request and tells the Client the outcome. An amount that the review finds was charged by mistake is returned in the manner agreed with the Client or required by law; the Platform does not refund a card payment automatically. How long the money takes to arrive may depend on the bank or the payment organization.

8. Cancellation

8.1. The Client may cancel an Order before the Trip starts, in the application or through the dispatch service, and selects a reason. After the Trip starts, the Client cannot cancel it in the application and may contact the dispatch service.

8.2. VOSTOK TAXI does not charge the Client a fee for canceling an Order or for not coming out to the vehicle. Such a fee could apply only if its basis and its amount, or how it is calculated, had been made known before the cancellation is confirmed.

8.3. A Driver may cancel an accepted Order before the Trip starts and selects a reason. The reason that the Client did not come out is available only at the pickup point after the free waiting period has ended.

8.4. A Driver’s cancellation is recorded. As set in the cancellation policy, it may lower the Driver’s activity score and, where VOSTOK TAXI has set this, pause new offers for a time. Reasons the policy treats as exempt have no such effect. No money is taken from the Driver for a cancellation, and the Driver is told what it cost them.

8.5. The dispatch service may cancel an Order, including during a Trip, or take it from a Driver who cannot come and return it to the search.

9. Driver Access, Fees, and Earnings

9.1. A Driver receives offers while on line in the application. While the Driver is on line, the application sends the vehicle’s location to the Platform, as described in the Privacy Policy.

9.2. VOSTOK TAXI may charge a Driver a subscription, a fee per completed Order, or both, only where it has switched them on for the Driver’s region. The amount and the conditions are made known to the Driver in the application or by VOSTOK TAXI in advance. A fee is never charged for an offer or for accepting one, and a fee for an Order is never more than the fare of that Order. Where a subscription is required, a Driver without a paid period may be unable to go on line or to receive Orders.

9.3. A Driver’s activity score is separate from the rating. Completed Trips and time on line raise it; declining an offer, not answering one, and canceling an accepted Order may lower it. It may be taken into account when Orders are offered.

9.4. Fares paid in cash are shown on the Driver’s statement but cannot be withdrawn, because the Driver already holds that money. Fares paid by card are credited to the Driver’s balance.

9.5. A Driver requests a withdrawal in the application, confirms it with a separate finance password, and may withdraw only the available amount, within the minimum, maximum, and daily limits set by VOSTOK TAXI. The request is reviewed and paid by VOSTOK TAXI staff.

9.6. Bonus programs for Drivers apply only while they are running and on the conditions announced for them.

10. Ratings and Reviews

10.1. After an Order is completed, the Client may rate the Driver from 1 to 5 and leave a comment of up to 1,000 characters. One rating is given per Order. Clients see the Driver’s average rating and number of trips.

10.2. By leaving a review, a User confirms that it is truthful and does not violate anyone’s rights.

10.3. VOSTOK TAXI may invalidate a rating or hide a review that is unlawful, abusive, or promotional, or that has nothing to do with the Trip. The reason is recorded, and an invalidated rating does not count toward the average.

11. Communication and Personal Data

11.1. Telephone calls with the dispatch service are recorded, and the other party hears a voice notice about it. The details are in the Privacy Policy.

11.2. Where in-app calls are available, the participants’ phone numbers are not shared with each other, and a call is recorded only if recording is switched on and both participants have agreed to it on the call screen.

11.3. Chat messages are stored. Authorized VOSTOK TAXI staff may read them to review a request or a dispute.

11.4. VOSTOK TAXI processes personal data as described in the Privacy Policy, which is a separate document.

12. Rules of Use and Restrictions

12.1. It is prohibited to create false Orders, use another person’s data without permission, report a false location or falsely mark the stages of a Trip, interfere with the Platform, bypass its protections, use automated tools without VOSTOK TAXI’s consent, threaten participants in a Trip, or post unlawful or abusive content.

12.2. VOSTOK TAXI may restrict access if there are signs of fraud, a threat to safety, repeated abuse of cancellations, or another serious violation. The User may contact the support service and ask for the decision to be reviewed.

12.3. To detect fraud, the system compares device and location data, as described in the Privacy Policy. A staff member reviews what it finds and decides what to do. A match by itself does not restrict an account.

13. Liability and Platform Operation

13.1. The Client sends requests about a Trip to the support service. VOSTOK TAXI reviews them and reports the outcome.

13.2. The Platform depends on communications, map, and payment systems, so technical failures may temporarily affect some functions. VOSTOK TAXI takes reasonable steps to restore operation. During maintenance, or when an application must be updated, new Orders or going on line may be unavailable; a Trip already under way is not interrupted by this.

13.3. If safety is threatened, any party may stop the Trip in a safe place and contact the emergency services or the support service.

13.4. A User is responsible for losses caused by their own unlawful acts, false information, or damage to property. The parties are released from liability for non-performance caused by force majeure, to the extent provided by law.

13.5. These Terms do not limit the consumer rights established by the Law of the Republic of Uzbekistan “On the Protection of Consumer Rights” or other rights that cannot be limited by law.

14. Intellectual Property

14.1. The software, design, texts, trademarks, and other materials of the Platform belong to VOSTOK TAXI or are used on a lawful basis. A User receives a limited right to use the Platform only for its intended purpose.

15. Changes and Termination

15.1. A User may stop using the Platform and delete their account in the application. The procedure, and when deletion is not yet possible, are described on the “Account Deletion” page on the website.

15.2. Some data is kept longer where the law, settlements, safety, or the resolution of a dispute requires it, as described in the Privacy Policy.

15.3. Material changes to these Terms are posted on the website at least 30 days before they take effect, except where an immediate change is required by law or is needed to remove a threat to safety.

16. Governing Law and Contacts

16.1. These Terms are governed by the laws of the Republic of Uzbekistan. Requests go first to the support service; a dispute that is not settled is resolved in the manner established by law.

16.2. Contacts: short number 1425; phone +998 55 204 14 25; email support@vostoktaxi.uz; address: 72 Ipak Yuli Street, Mingtepa Community, Marhamat District, Andijan Region.