VOSTOK TAXI Public Offer

Version of September 30, 2026

The terms for concluding and performing a contract for a specific trip order, including the price, payment, cancellation, and refunds.

1 Status of the Offer and Definitions

1.1. This document is a public offer by VOSTOK TAXI Limited Liability Company, taxpayer ID 313096768, to conclude a contract on the terms set out below.

1.2. Acceptance of the offer means placing and confirming an order through the website, through the mobile application after its launch, or through a dispatcher by phone. Before acceptance, the user has the opportunity to review the essential terms of the order.

1.3. User: an individual with legal capacity, at least 18 years old. Order: a request for a trip stating the pickup point, route, tariff, and additional conditions. Driver: a person assigned to carry out the transportation and admitted to it in the established manner.

2 Subject of the Contract

2.1. VOSTOK TAXI provides the user with an information, dispatch, and technology service: it accepts the order, calculates and states the price, finds a driver, passes the parties the information needed for the trip, and provides the available payment methods and support.

2.2. The transportation is carried out by the assigned driver. VOSTOK TAXI organizes the order and performs the duties of the service operator to the extent established by the contract and the law. The terms of the offer do not exclude mandatory consumer rights.

3 Concluding and Performing an Order

3.1. The user states the pickup point, the destination, the tariff, and any additional requirements. The order is considered accepted after it is confirmed by the service or a dispatcher and a driver is assigned, or after another clear notice of acceptance.

3.2. The user receives the available information about the driver, the vehicle, the estimated arrival time, the price, and the payment method. If no driver is found, a contract for the specific trip is not considered concluded and no charge is made.

3.3. The driver brings the vehicle to the agreed place and carries out the trip along the confirmed route in compliance with safety requirements and the law.

4 Price and Payment

4.1. The price is stated before the order is confirmed. If the route and conditions stay the same, it does not increase on the way.

4.2. The price may change at the user’s request when the route is changed, a stop is added, there is a long wait, or an additional service is selected. The basis and the cost of such a change are stated before it is applied.

4.3. Payment is made in cash, by bank card, or by another method available when ordering. Card transactions are carried out by the relevant payment organization. Confirmation of payment is provided in the form required by law and allowed by the selected payment method.

5 User Rights and Duties

5.1. The user has the right to full information about the order, a safe service, confirmation of payment, support, and the review of a justified claim.

5.2. The user must give accurate order details, be at the pickup point, follow road safety rules, not distract the driver, not damage the vehicle, and pay for a properly completed trip.

5.3. It is prohibited to carry items whose circulation or transportation is prohibited, and items that pose a threat to people or the vehicle.

6 Duties of VOSTOK TAXI and the Driver

6.1. VOSTOK TAXI provides for the acceptance and processing of the order, the passing of current information, the operation of the available payment functions, and a channel for requests.

6.2. The driver must hold the documents and permits needed for the transportation, keep the vehicle in safe condition, follow the route and traffic rules, and treat the passenger with respect.

6.3. If safety is threatened, any party may end the trip in a safe place and contact the emergency services or support.

7 Cancellation and Refunds

7.1. The user may cancel the order before the trip starts. A fee for cancellation or a no-show is allowed only where the condition and the amount, or how it is calculated, were clearly stated before the cancellation is confirmed.

7.2. If the trip did not take place through the fault of the service or the driver, no charge is kept for the part not performed. An amount charged by mistake or in excess is returned after a review, by the same payment method, unless another procedure has been agreed or is established by law.

7.3. How long a refund takes to arrive may depend on the bank or the payment organization. VOSTOK TAXI informs the user of the outcome of the review of the request.

8 Liability and Disputes

8.1. A party that breaches an obligation is liable within the limits of the proven losses caused and other measures provided by law. Limits on liability do not apply if they contradict mandatory rules on the protection of consumers, life, health, and property.

8.2. VOSTOK TAXI is not liable for a delay caused by road closures, an accident, the weather, a communications failure, or other circumstances beyond reasonable control, but it takes the available measures to inform and help the user.

8.3. A claim is sent through support with the order number and a description of the circumstances. If the parties do not settle a dispute, it is considered under the laws of the Republic of Uzbekistan.

9 Term and Changes of the Offer

9.1. The offer is in effect from the date it is posted on the website until it is withdrawn or replaced by a new version. A specific order is governed by the version in effect at the moment of acceptance.

9.2. Material changes to the rules of the service are posted at least 30 days before they apply, except for changes that must take effect immediately by law or to remove a threat to safety.

10 Company Details

VOSTOK TAXI Limited Liability Company; taxpayer ID 313096768; address: 72 Ipak Yuli Street, Mingtepa Community, Marhamat District, Andijan Region; website: https://vostoktaxi.uz/; short number: 1425; phone: +998 55 204 14 25; email: support@vostoktaxi.uz.